Site not visible - new client

Issue: New account, and site is not visible using the domain name.
Cause: DNS modification is not completed.
Resolution: Please visit the registrar where the domain was registered and modify the nameservers to use the Hosting Matters nameservers as listed in the welcome email for your account. The site should be visible by name on the Hosting Matters servers 24-72 hours after modification at the registrar.

Issue: Visiting the site generates a 403 (Forbidden) error message.
Cause: Directory browsing is disabled by default across all servers for security reasons. If no valid index file is available within the /public_html of the client site, this error will appear.
Resolution: Upload a valid index file to the /public_html directory of the site. Note that filenames are case sensitive, and all index files (index.htm(l), index.php, default.htm, and so on) should be lower case only.

Issue: Visiting the site generates the error "This site is unavailable".
Cause: Suspension
Resolution: Please contact support via the helpdesk at or via email at for assistance.

  • 2 Users Found This Useful
Was this answer helpful?

Related Articles

Can you map my domain/a subdomain to a typepad blog/photo album?

Domains or subdomains can be mapped to blogs or photo albums (or other materials) hosted at...

HOW TO: Combat referer spam/block certain referers

Symptom: A client wishes to deny access to their site (or parts of it) when the traffic is...

HOW TO: Block entire countries from your site

Symptom: A client wishes to block all visitors from a particular country to their site. Can this...

My phpBB forum installation is not accessible

Symptom: Client cannot access phpBB forum installation. Permissions on the forum installation...

Using mod_rewrite and .htaccess

Symptom: Client would like to redirect their main site to a subdomain under it. Using the...