[GENERAL] Autoinstaller wars

As many of you are aware, in the past week, we have had some significant issues with Softaculous. That led us to uninstall it across the board on the shared servers and look at other options. After some testing, we have settled on Installatron. Last night, we rolled it out to a handful of servers – servers selected as clients on those servers ... Read More »

5th Feb 2019
[GENERAL] Softaculous issues

This morning, we began to see abnormal softaculous-related processes on several servers. The processes were associated with usernames that were not logged on to any services on those servers, and ran well into the hundreds. These processes caused the loads on the servers to skyrocket - over 400 at one point on one server - until they were killed ... Read More »

30th Jan 2019
[SERVERS] CPanel updates and the death of SquirrelMail

Beginning the evening of January 15, cPanel rolled out their nightly updates, and in the process, removed SquirrelMail from the roster of webmail clients.  According to their blog, they have been planning this since the middle of 2018. While we do not recall a mention of this in their mailings to their partner lists (to which we subscribe), we do ... Read More »

16th Jan 2019
[GENERAL] Updates to our TOS/AUP, part two: account disk space usage and backups

We are rolling out new additions to our terms of service/acceptable use policy (TOS/AUP). The second involves disk space usage and backups, and is contained in this announcement. If you have any questions related to this, please contact us by opening a ticket.The first section of this announcement is simply a reminder that the disk space allocated ... Read More »

9th Apr 2018
[GENERAL] Updates to our TOS/AUP, part one: compromised accounts

We are rolling out new additions to our terms of service/acceptable use policy (TOS/AUP). The first involves administrative handling of compromised accounts and/or applications, and is contained in this announcement. If you have any questions related to this, please contact us by opening a ticket. Over the years, like any other hosting service, ... Read More »

9th Apr 2018
[SERVERS] AutoSSL notices

In addition to the email issues covered in a previous announcement today, the overnight cpanel updates also added additional notifications for certain functions and enabled those notifications by default. Though the notifications sound rather dire and can be a cause of concern. Please ignore those notifications. As with the others related to this ... Read More »

7th Feb 2018
[SERVERS] PHP mail on Baber – Bellini – Botero

If you have forms or other items on the above servers that send mail via php scripts, please contact us if you find they are not working.

4th Nov 2017
New mailing address

As of January 23, 2017, we have a new mailing address:Hosting Matters, Inc.7749 Normandy Blvd #145-303Jacksonville, FL  32221The old address will be valid for awhile as we make the transition to the new address. If you have autopay set up, send payments/cards/thank yous/other items via postal mail, please use the new address going forward.Thanks! Read More »

23rd Jan 2017