Servers] Power Issue

We are having an issue with a power supply connection in one of our cages and this is affecting multiple servers. We are working with the NOC to get it replaced. UPDATE: Servers are coming back up now.

[GENERAL] Client area app migration and transition

As some of you may have noticed, we did not complete the client area migration and transition last week. While our initial import of data from the current system to the new worked without issue in the testing rounds we did, we encountered myriad issues when attempting to import the existing data into the new ...

[NETWORK] Emergency reboot, primary router

We will be rebooting the primary router on an emergency basis. During the reboot, all servers and services will be unavailable. We expect the impact time to be under five minutes. Thank you for your patience.

[SERVERS] Sirius issues

(Insert the obvious serious/serious joke here.) This morning, hardware notifications on the server sirius reported multiple issues to us, ranging from minor inconveniences to impending major meltdowns. We will begin moving sites of sirius to other servers on an immediate basis. Possible effects: -users may find it necessary to change the mailserver name for incoming ...

[Maintenance] Client support/billing app migration

On the weekend of May 21-22, 2022, we will be migrating the current client area support and billing application to a new application. Things to be aware of for this migration: The migration will happen in stages. The first run will import all client accounts. No passwords will be imported. On your first login to ...

[SERVERS] Kernel updates April 16-17

We will be performing kernel updates and assorted package updates the weekend of April 16-17, 2022. Total impact time will be 1-3 minutes for reboots to finalize the new builds. If you have any questions related to this maintenance, please contact us via the usual means. Thank you.

[NETWORK] Maintenance postponed

Tonight’s scheduled network maintenance has been cancelled and will be rescheduled. When the new date is set, we will announce it in the usual places.

[NETWORK] Routing issue

We are currently investigating a repeat of the routing issue that occurred last week.   Edit 1: As the same IP ranges are affected by this issue, we will be reassigning the affected servers to IPs out of the ranges associated with this issue. Sites and nameserver IPs in the affected ranges will be changed ...

[SERVERS] Vega issues

There has been some kind of component failure on the vega server, rendering it inaccessible. We will be moving backups into place and restoring those to the serer astrid. If you use the server name as the mail server name in an email client/on a device, the only change necessary is to swap out vega ...

[SERVERS] Estella issues

Estella has experienced a hardware issue that is causing it not to recognize commands of any sort, ranging from basic to those required to package sites for backup or migration. We will be restoring all sites from backup to the server despina. As this issue cropped up rather suddenly without warning and during the first ...