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From time to time after a migration from cpanel to DirectAdmin, some email clients may generate...
Additional antispam servicesDoes Hosting Matters offer any additional antispam options beyond MailScanner?As of May 2016,...
Are third party email services supported?Any offnetwork mail services are supported, from services such as Everyone.net and Bigmailbox, to...
Cannot send email: No valid recipient errorSymptom: Client using Outlook reports that sending mail fails with an undeliverable notice. The...
Email Forwarding TutorialEMAIL: Deferred mail when sending to Yahoo
Issue: Mail sent to Yahoo-based addresses, particularly from mailing lists or forms, results in a...
Email: Not receiving emailSymptom: Client is not receiving email at one or more mailboxes under their account.Cause: Most...
Horde webmail error message: cannot move items to the trashWhen deleting mail from within horde, the following error message may appear:"ErrorThe folder...
Horde webmail error message: sent message cannot be savedWhen sending mail from within horde, the following error message may appear:The folder "Sent" was...
How can I reduce the amount spam I receive?The following steps will help to dramatically reduce the amount of spam seen in your mailbox.1....
How do I access webmail directly? (DirectAdmin)To access webmail directly on the DirectAdmin platform, go to http://yourdomain.com/roundcube...
How do I automatically delete mail for certain addresses?If the catchall (or default) mailbox is not needed, and you do not wish to receive mail for...
How do I report spam I've received at my domain?For most people, who are not used to reading email headers, a service such as that offered by...
How do I set a filter to delete spam using MailscannerStandalone filters are unnecessary. To delete mail tagged as spam by Mailscanner, choose the...
How do I set up a POP account?Click Email Accounts from the main control panel dashboard.Enter the name, select the domain from...
How do I set up an email filter?From the main control panel dashboard, choose User Level Filtering (to have the filter applied to...
How do I set up Entourage for OS X?Start Entourage. On the Tools menu, click Accounts.Make sure the Mail tab is selected and then...
How do I set up Mac OS X Mail?Open Mail.On the Mail menu click Preferences. Then click Accounts.Click the Add (+) button to add...
How do I set up Outlook or Outlook Express?Start Outlook or Outlook Express. Click Tools and choose Accounts. In the "Internet Accounts...
How to generate a list of all subscribers to a mailing listSymptom: Client would like to generate a text file of all subscribers to a mailing list or...
Installing a standalone form to mail scriptDownload a suitable form to mail script, such as the script available at <a...
Managing autoresponders tutorialManaging email accounts tutorial
Outlook reports rejected recipient or AUTH errors when sending mail
This is generally an issue with Outlook not properly authenticating to the server before...
POPping mail results in the errorSymptom: Customer reports the following error when attempting to check email via a POP session:...
Returned email error: unroutable addressSymptom: Mail to address(es) at a client domain is returned with the following error:A message...
Setting up DKIM and SPF recordsTo enable SPF and/or DKIM on a domain, log in to the account control panel and select the...
Setting up mail on an iPhoneTo set up mail on the iPhone: Go to Settings > Mail, Contacts, Calendars. Then tap Add...
Someone is spamming using addresses at my domain.Symptom: Client reports they are receiving bounce notices of failed email delivery for email they...
Webmail TutorialWhat is an e-mail alias?
An email alias is a name@yourdomain.com that does not have a corresponding POP3 box set up. For...
What is my POP3 server name?Your POP3 server name is yourdomain.com. The server name will be the same no matter how many POP3...