The control panel for my site cannot be accessed.

Problem: The password for the control panel was changed, but the new password does not allow access.

Resolution: Control panel passwords are limited to 15 characters, and passwords are case sensitive. If a password was created with more than 15 characters, using the first 15 characters will allow access. Passwords must be entered exactly as they were created to allow access.

Problem: Port 2082 is not available from the client location due to a firewall or router blocking access.

Resolution: Port 2082 must allow outbound connections from the client location. Refer to the IT/IS administrator or the manual for user-level firewalls/routers for information on opening this port.

Resolution: Use (where is the domain name on the account) instead.

Problem: The account is inactive.

Resolution: Contact support via the helpdesk.

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