Update x on migrations:

As we noted on facebook, we're halting server group two migrations to interworx (Baber and Barbier for the purposes of this announcement). As of the moment this goes up, we will also be reversing the migrations, and pointing all baber and barbier sites that were copied off to their interworx equivalents back to the cpanel side.

There are a handful of reasons for this, but the number one reason is due to mail issues. We continue to see high numbers of mail issues that simply cannot be fixed, even when the settings on the client side (outlook, mac mail, etc.) are correct. In addition, there are some strange PHP-related issues going on where sites are generating internal server errors (500 errors) even when the PHP versions on the origination and the target servers are the same.

As you might imagine, this is causing stress for everyone, and those of you who know us know that we're a low-stress kind of place.

Right now, we are going through both baber and barbier and editing all the zones (again) to point everything back. This means your cpanel logins will once again be active. It also means changes made on the interworx side will not be reflected on any sites once the DNS zones are updated. If you have made changes to your site(s) on the interworx side, let us know so we can see what needs to be done to get those ported over.

Mail: if you changed over to use the server name in your email client, you can continue to use that, as we will be pointing the hostnames (the server names) back to their original values as well.

We sincerely apologize for all this, and really wish it was something we could fix, but despite the various things we've tried, it seems at this time to be something we cannot solve in a timeframe that will allow you to do what you need to do. This has been quite unexpected after the moves to poseidon, which had some issues here and there, but not to this extent.

We have requested and received a trial license for DirectAdmin, another control panel we were looking at during the process of finding a replacement for cPanel. DirectAdmin is mre cpanel-like, and uses many of the same applications as cPanel, including the mail transport daemons. We'd gone through demos of DirectAdmin, but never a fullblown installation from scratch to full use. That install has been completed and we will be going through the initial configuration so we can begin testing with live domains.

As always, thanks for your patience as we go through this adventure together.

Sunday, July 28, 2019

« Back