Are backups performed for user data? How often?

Backups are run nightly. A rotating copy of one weekly and one monthly backup is retained as well. While backups are performed automatically, clients are strongly urged to retain local copies of all of their files in the event a backup cannot be restored for whatever reason (corrupted or incomplete backup, datestamp that does not match the requested backup, and so on).

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How do I transfer my domain to Hosting Matters for management?

To have a domain transferred to Hosting Matters for management, please open a ticket at the...

Is anonymous FTP supported?

Anonymous FTP can be enabled for any account. As certain adjustments must be made to an account...

Do you provide IRC hosting?

IRC servers are not permitted within the Hosting Matters network, whether on shared or dedicated...

Do you support JSP (Java Servlets)?

JSP support is not available on shared hosting accounts, due to stability and resource issues...

Is ASP (Active Server Pages) supported?

At this time, we do not offer ASP support on shared hosting plans. We are constantly evaluating...