To run a traceroute from a Windows-based pc:
1. Click Start -> Run
2. Type "command" (no quotes) in the run box
3. From the resulting prompt, type "tracert yourdomain.com" (no quotes), where yourdomain.com is the domain name of the site being tested
4. The system will output the results of the operation
To capture the results of the trace once completed, highlight the text of the trace using the mark icon at the top of the command window. The mark icon is usually the second icon from the left and consists of a dotted-line square box. To copy the contents to the clipboard, click the clipboard icon, usually the fourth from the left. The results can then be pasted into any application or into a helpdesk ticket.
Alternately, the results of the trace can be captured to a text file, which can then be opened in any text editor.
1. Click Start -> Run
2. Type "command" (no quotes) in the run box
3. From the resulting prompt, type "tracert yourdomain.com > c:\trace.txt" (no quotes), where yourdomain.com is the domain name of the site being tested
4. The results of the trace will be detailed in the file c:\trace.txt, which can be opened with any text editor for viewing or for copying and pasting into a ticket
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