Backups are run nightly. A rotating copy of one weekly and one monthly backup is retained as...Are free email addresses allowed for signup?
Free email addresses, such as those at Yahoo, Hotmail, and Gmail, are not permitted to be used...Are multiple domain accounts supported?
Multiple domains (addons or pointed domains) are supported. Addon domains can be managed directly...Are there any minimum contracts or time commitments?
Not at all. You can pay monthly, quarterly, semiannually, or yearly. You can also cancel at any...Are third party email services supported?
Any offnetwork mail services are supported, from services such as Everyone.net and Bigmailbox, to...Can I upgrade my plan or features later?
Certainly. Requests for upgrading or additional features should be made to...Can you assist with transfers of accounts from other locations?
We will be more than happy to assist with transfers of your accounts from other servers to our...Can you register a domain name for me?
We can register the following domain extensions at $15 per year (new and renewal):.com.org.net...Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site is available for you to update.Do you host warez sites, or sites containing illegal/obscene material?
No. Please see our Acceptable Use Policy for policies regarding appropriate content.Do you offer a money back guarantee?
Yes. If for any reason during the first 30 days as a Hosting Matters customer, you are not...Do you provide IRC hosting?
IRC servers are not permitted within the Hosting Matters network, whether on shared or dedicated...Do you support JSP (Java Servlets)?
JSP support is not available on shared hosting accounts, due to stability and resource issues...Do you support letsencrypt certificates?
Let'sEncrypt certificates are fully supported within the network for all shared hosting packages,...How do I add additional services?
To add additional services (databases, mailing lists, and so on) or to upgrade your account,...How do I transfer my domain to Hosting Matters for management?
To have a domain transferred to Hosting Matters for management, please open a ticket at the...How soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in the order in which they are received....Is ASP (Active Server Pages) supported?
At this time, we do not offer ASP support on shared hosting plans. We are constantly evaluating...Is anonymous FTP supported?
Anonymous FTP can be enabled for any account. As certain adjustments must be made to an account...Most frequently asked questions
Below are the most frequently asked questions we receive and the answers to those questions.1....What is the Hosting Matters mailing address?
All servers are housed at the Peak10 network operations center in Jacksonville, FL, USA. Peak10's...Where can I view the Acceptable Use Policy/Terms of Service Policy?