The control panel for my site cannot be accessed.

Problem: The password for the control panel was changed, but the new password does not allow access.

Resolution: Control panel passwords are limited to 15 characters, and passwords are case sensitive. If a password was created with more than 15 characters, using the first 15 characters will allow access. Passwords must be entered exactly as they were created to allow access.

Problem: Port 2082 is not available from the client location due to a firewall or router blocking access.

Resolution: Port 2082 must allow outbound connections from the client location. Refer to the IT/IS administrator or the manual for user-level firewalls/routers for information on opening this port.

Resolution: Use http://cpanel.domain.com instead, where domain.com is the domain name on the account.

Problem: The account is inactive.

Resolution: Contact support via the helpdesk.

  • 1 gebruikers vonden dit artikel nuttig
Was dit antwoord nuttig?

Gerelateerde artikelen

Paying invoices via Paypal

Payment for invoices may be made via Paypal by clicking the Paypal icon in invoices generated by...

Accessing the billing system

The billing system is accessed at https://secure.hostmatters.com/clientarea.php. The username for...

How do I update my credit card information in the billing system?

Login to the billing system at https://secure.hostmatters.com/clientarea.php .  At the top...

How do I cancel my account?

Cancellation requests must be made via email to billing@hostmatters.com or via the online...

How can I make a manual payment on my account?

Log in to the client area at https://secure.hostmatters.com/clientarea.php. Choose My Invoices,...